Shipping Policy
Shipping and delivery:
Every Leep order is shipped from the United Kingdom.
Before we can ship your ring we need your ring size. If you order without knowing it, we send you a free sizing kit first.
We dispatch Monday to Friday, excluding Public Holidays. Orders placed at the weekend are dispatched on Monday.
Sizing kit — dispatched within 2 working days of your order. Sent by standard mail, not tracked.
Leep Ring — dispatched within 2 working days of you confirming your size, usually the next working day. Sent on a tracked service.
To confirm your size, click through to your order details from your order confirmation email and select "Change product options". We do not offer half sizes.
Delivery times:
United Kingdom - 3 to 4 working days from dispatch. UK delivery is free.
Outside the United Kingdom - 7 to 10 working days from dispatch, depending on location.
These are estimates rather than guarantees. Delivery can be affected by events outside our control, including carrier delays and customs processing. We will tell you about any significant delay and work with you to sort it out.
Order tracking:
Your Leep Ring ships on a tracked service. Once it is dispatched you will receive a shipping confirmation email with your tracking number and an estimated delivery date.
Sizing kits are sent by standard mail and are not tracked. If you are ordering as a gift, use your own email address on the order rather than the recipient’s, and check your spam folder if emails do not arrive.
International shipping, duties and taxes:
Leep ships worldwide from the UK. Orders delivered outside the UK may be subject to import taxes, customs duties, destination country fees and VAT, and carriers in some regions add a handling fee on delivery. As the recipient you are responsible for these charges. We recommend checking with your local customs authority before you order.
Customs compliance:
The Leep Ring sold on our website is compliant with UK, EU and US requirements. Leep disclaims liability for non-compliance with local laws where the ring is imported into or used in a country with different regulatory requirements. If you are outside the UK, EU or US, we recommend confirming with your local authority before ordering.
Cancellations:
You can cancel at any time before your sizing kit has been dispatched, and within 3 days of receiving the sizing kit if none of the sizes fit. Once you have confirmed your ring size for production and shipping, the order cannot be cancelled — but our 30-day return policy applies from the day your ring arrives.
Returns:
A no-quibble return within 30 days of receiving your ring. UK returns include a pre-paid label; international return shipping is at the buyer’s cost unless the ring is faulty, in which case we cover shipping wherever you are.
Damaged or lost shipments:
If your Leep Ring arrives damaged, or the tracking shows it lost in transit, email support@leephealth.com within 48 hours of the expected delivery date. We will work with the carrier and arrange a replacement at no cost to you.
Address changes:
Email support@leephealth.com as soon as possible. We can change your delivery address before dispatch; once the order has shipped, changes may not be possible.
Risk of loss:
Risk of loss or damage passes to you when you, or someone you have designated, takes physical possession of the Leep Ring.
Shipping restrictions:
Due to regulatory considerations we may be unable to ship to certain locations. If we cannot fulfil your order to your address we will tell you and refund you in full.
