Privacy Policy
UPDATED 15th April 2025
The Leep Health websites are operated by Leep Health UK Limited ("We"). We are registered in the United Kingdom under company number 16012351 and have our registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
You can contact us at info@leephealth.com.
We Care About Your Privacy
This notice describes how we, Leep Health UK Limited ("we", "us"), process your personal data that you provide to us when using our website www.leephealth.com (the "website"). Please read it carefully. We care about your privacy and have therefore implemented technical and organisational measures to protect the personal data that you provide to us when using our websites.
What Personal Data do We Collect and Why?
Orders Made via our Website
In connection with an order, we collect your name (first and last), email address, telephone number, and address. We process this information to administer your order, communicate with you (e.g., support with delivery issues), and fulfill our contractual obligations.
You cannot be a customer of Leep Health UK Limited without consenting to this handling of your personal information. We retain your data while you are a customer and for 36 months afterward, in line with legal requirements. After that, your data is deleted.
When making payments, you provide additional details like credit/debit card information. Payments are processed by third-party providers, who act as data controllers for their own use of your data. We also log your IP address for security purposes.
If required information is not provided, we cannot process your order. Order and transaction data, including any related support communication, is retained for customer service and accounting purposes.
Use of the Website and Newsletters
With your consent, we may process personal data (e.g., name and email) provided voluntarily—such as when you sign up for our newsletter or submit a product review. Reviews are retained until further notice. Newsletters will continue until you unsubscribe.
We also collect anonymous visitor statistics (e.g., page visits, search terms, referring sites) to personalize your experience and improve our website. This data is not used for marketing and is collected using cookies. By using our website with cookies enabled, you consent to this. See our Cookie Policy for details.
Direct Marketing and Surveys
With your consent, we may process your email to send you direct marketing about our products or services. We may also use your order history, value, payment method, and country of access to tailor these communications.
You can opt out of direct marketing at any time.
We may also use your name, email, and order history to conduct customer surveys for service improvement. Individual responses are deleted after results are aggregated.
Statistics and Business Development
We may use the data you provide (e.g., location, purchased categories, payment method) for statistical and business development purposes. This helps us improve our offerings and better understand customer trends.
Who Has Access to Your Data?
Third-Party Payment Providers
Your data may be handled by data processors assisting with communication. These processors follow strict instructions and only use your data as necessary.
For order and payment processing, we share your name, address, order details, payment information, and device data with third-party payment providers. These providers are controllers of your payment data.
Delivery and Storage Partners and Other Third Parties
To deliver your order, we share your name, address, telephone number, and order information with our delivery and storage partners.
We may also work with additional third-party service providers to send tailored offers or conduct surveys. These parties must follow our data protection guidelines and implement security measures to safeguard your data.
Group Companies
Your personal data may also be shared with other companies within the Leep Health UK Limited group, under the same legal grounds as above.
Other Third Parties
We may disclose your data to other parties in order to comply with legal requirements, court orders, or government requests, or in the case of mergers or asset transfers.
What Are Your Rights?
You have the right to:
- Request access to your personal data
- Request corrections to incorrect or incomplete data
- Withdraw consent at any time
- Lodge complaints with your local Data Protection Authority
From 25 May 2018, you may also have the right to:
- Data erasure
- Restrict processing
- Object to certain processing
- Data portability (for data you provided that we process under consent or contract)
This includes your name, email, telephone number, address, order history, product reviews, and survey results.
Transfer of Personal Data Outside the EU/EEA
We use third-party delivery and storage services based in China, Japan, and the U.S. This means your data may be transferred to countries with lower data protection standards.
We ensure adequate safeguards through data transfer agreements containing EU Commission Standard Contractual Clauses. You may request a copy by contacting us.
How Will We Notify You of Changes?
We regularly review and may update this privacy notice. The most current version is always available on our website. For material updates, we will notify you via the website or other appropriate means.
Contacting Us
If you have any questions about this notice or our use of your data, please contact us:
Email: info@leephealth.com
Leep Health UK Limited
71-75 Shelton Street
Covent Garden
London
United Kingdom, WC2H 9JQ
Chief Executive Officer: Simon Neave
