Returns & Refunds Policy

Effective Date: 18/02/2026
Applies to: All purchases made via leephealth.com.

1. Return Eligibility

You may return your Leep Ring within 30 days of receipt if all the following conditions are met:

•      The item has not been damaged, modified, or tampered with beyond normal use.

•      All packaging, accessories (including charging case, charging cable, silicone ring protectors, manual), and proof of purchase are included.

•      The product was purchased from an authorised source.

•      The ring has been unpaired from your account via the Leep App prior to return.

•      For sizing kit information, please see section 9.

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2. Items Not Eligible for Return

Returns will not be accepted for:

•      Products showing damage, modification, or tampering beyond normal use.

•      Items missing components or original packaging.

•      Purchases from unauthorised sellers.

•      Items marked as final sale, customised, or special order.

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3. How to Initiate a Return

To begin a return, please contact us by email at support@leephealth.com with your order number and we will guide you through the returns process. Once your return is approved:

•      Before packaging your item, please ensure you have unpaired your Leep Ring from your account via the Leep App.

•      Package the item securely with your order number and proof of purchase.

•      Ship to the address provided using the instructions received via email.

•      UK customers will receive a pre-paid return label with their instructions. Non-UK customers are responsible for return shipping costs.

Returns without an order number or proof of purchase may be refused or returned at your expense.

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4. Refunds

Once your return is received, inspected, and approved:

•      A refund will be issued to your original payment method within 5–10 business days.

•      Shipping, handling, and customs fees are non-refundable unless the item you received was damaged or faulty.

5. Exchanges

If your item is defective or incorrect (e.g. wrong size):

•      Contact us within 7 days of receipt by emailing support@leephealth.com.

•      We will replace it with the same model or a comparable product if unavailable.

6. Additional Terms

•      Return shipping costs: UK customers will receive a pre-paid return label. For customers outside the UK, return shipping costs are at the buyer's expense unless the item is defective, damaged, or not as described (please submit photos/details in advance).

•      Only one return or exchange per item is permitted.

•      Items must be shipped back within 5 days of receiving the return instructions.

•      Returns via third-party retailers (e.g. Amazon) follow their policies, not Leep Health’s.

•      Leep Health Limited reserves the right to refuse unauthorised or late returns.

7. Valid Reasons for Exchange

•      Request to change ring size

•      Missing components

•      Incorrect item shipped

8. Valid Reasons for Refund

•      Damaged or faulty item – full refund provided upon verification.

•      Change of mind – subject to eligibility as described in section 1. Return shipping costs will be deducted from the refund amount.

9. Sizing Kits

To ensure you find your perfect fit, we provide a dedicated sizing kit designed for precise and comfortable measurement.

For hygiene and quality assurance reasons, sizing kits are not eligible for return or refund once dispatched.

This policy helps us maintain the highest standards of care and ensures every customer receives a pristine, unused kit. We appreciate your understanding.

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Questions? Contact us at support@leephealth.com